Backpay Privacy Policy
Last Updated: 28 July 2025
Thanks for taking the time to read our privacy policy.
If you have any questions, please contact us at info@backpay.com.au.
Backpay Pty Ltd ACN 689 128 167 ("we", "us", "our" or “Backpay”) are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store, share and disclose your personal information.
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Openness and transparency
We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about compliance with the APPs. By accessing and using our website, products and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.
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Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion (whether true or not, and whether recorded in a material form or not). The type of personal information we collect from you includes, without limitation, the following:
- Account details – including your name, username, date of birth, age and login credentials
- Contact details – including your residential and/or postal address, email address and telephone number
- Employment information – including your occupation or job title; details of your current and former employers and roles; and other work-related information such as key dates, hours worked, duties and responsibilities, training, qualifications and employment documents
- Third-party integration data – including information we obtain through integrations with external services (for example employment rostering platforms), together with related metadata that enables those integrations to operate
- Payment and financial information – including wage or salary records (such as payslips and ATO payment summaries), banking and transaction data (including information sourced through authorised banking APIs), superannuation contributions and tax records
- Location and device information – including location data supplied by your device via GPS, wireless or Bluetooth; IP addresses; details of your internet service provider; information about your device, application or browser type and version; and any location data you manually provide
- Billing details – including your nominated bank account, debit or credit card or other payment-method information that lets us pay you or receive payments from you
- Service records – including details of products and services we have provided to you or that you have enquired about, plus any extra information needed to deliver those products and services or respond to your enquiries
- Additional information you provide – including any other data you supply when you communicate with us (for example through our website, phone, email, chat or social media) or indirectly through your online presence or other websites or accounts that you authorise us to access
- Other necessary personal information – including any further details required to facilitate your dealings with us
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Collection
We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. Generally, we will collect personal information directly from you, and only to the extent necessary to provide our products and services requested or ordered by you and to carry out our administrative functions or as required by law. We will not collect sensitive information from you.
We may also collect personal information from you when you fill in a form, communicate with us, visit our website, use our software, services or platform, provide us with feedback, and complete online surveys. We may collect personal information about you from our business partners or from third parties.
If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.
We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
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We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):
- providing our website, products and services to you;
- administering, protecting, improving or optimising our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
- billing you for using our products and services;
- processing payments for our services;
- storing payment history;
- informing you about our website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- responding to any inquiries or comments that you submit to us;
- verifying your identity;
- investigating, raising or defending ourselves from legal claims;
- responding to legal matters, including court orders, subpoenas, or other legal processes;
- investigating any suspected breach of any of our terms and conditions or unlawful activity engaged in by you;
- complying with our compliance, regulatory, auditing, and investigative obligations (including disclosure of such information in connection with legal process or litigation);
- any other purpose you have consented to; and
- any use which is required or authorised by law.
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We may disclose your personal information to:
- third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes;
- specific third-party service providers who facilitate the delivery of our products and services;
- any person or entity to whom you have consented to us disclosing your personal information to (including your current or former employer);
- our external business advisors, auditors, lawyers, insurers and financiers; and
- any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
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Access and management
Subject to some exceptions provided by law, you may request access to your personal information in our customer account database, or seek correction of it, by contacting us. Should we decline you access to your personal information, we will provide a written explanation setting out our reasons for doing so.
We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. We will not charge you for making the request.
If you believe that we hold personal information about you that is not accurate, complete or up-to-date then you may request that your personal information be amended. We will respond to your request to correct your personal information within a reasonable timeframe and you will not be charged a fee for correcting your personal information.
If we no longer need your personal information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy your personal information or to de-identify it.
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Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.
At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at info@backpay.com.au.
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Cross-border disclosure
We may disclose your personal information to third party recipients located in or outside of Australia in order to provide our website, products and services to you (Recipients). International data transfers may also occur when we share data with third party service providers located globally where it is deemed reasonably necessary for us to make such transfers.
When entering into a transaction with us you consent to your personal information being disclosed or transferred to such Recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APPs. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the APPs.
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Backpay website
When transmitting personal information from your computer to the Backpay website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
The Backpay website may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of the Backpay website.
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Third-party links
Our website may contain links to third-party websites. We make no representations or warranties in relation to the privacy practices of any third-party website. We encourage you to read their privacy policies.
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Security
We may hold your personal information in electronic copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we operate entirely electronically with no hard-copy files; we encrypt all data in transit and host it on secure data servers Australia; we require all staff to sign confidentiality agreements and complete regular privacy training; and we review and update our controls every six months.
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If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at info@backpay.com.au.
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Miscellaneous
We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Backpay website.